To make your holiday decision as easy as possible, we have adapted our cancellation conditions due to the special situation. All past and future bookings can be cancelled free of charge as follows
from 09 January 2021 to 29 January 2021 - free cancellation period up to 3 days before arrival
from 30 January 2021 to 03 May 2021 - free cancellation period up to 2 weeks before arrival
from 03 June 2021 to 26 October 2021 - free cancellation period up to 1 month before arrival
In case of overlapping periods, the longer cancellation period applies.
Deposits are due 3 days, 2 weeks or 1 month before arrival depending on the free cancellation period.
If, due to the Corona Virus Pandemic, departure from your home town or arrival at your holiday destination is not legally possible, cancellation is free of charge.
Your family Gleirscher and the Forster's Team
To ensure the protection of our guests and employees from COVID-19, we are all required to adhere to rules of conduct. If you have a question that we have not answered here, please do not hesitate to contact us.
Your winter holiday with us can take place as usual. The safety and health of all of us is our top priority in the Stubaital. The following measures and guidelines apply in the skiing areas.
MOUTH-NOSE PROTECTION OBLIGATION:
KEEP A MINIMUM DISTANCE:
IN THE GONDOLAS:
FURTHER PROTECTIVE MEASURES:
You will need a mouth and nose protector in all public areas of the hotel, except for the seating area. It is obligatory to wear a mouth-and-nose protector in public transport, cable cars, in the service sector, supermarkets and elsewhere, in all generally accessible indoor areas, in catering establishments away from the seat, at trade fairs and markets (including outdoors), in public authorities with customer contact and wherever a minimum distance of 1 metre cannot be maintained.
Of course! A minimum distance of 1 metre must be kept from other people outside your own visitor group.
Our varied weekly programme will mostly be held outdoors or otherwise with a limited number of participants, subject to the minimum distance. We can also offer the popular tasting evening at the Kräuterhof, of course in compliance with all safety measures.
The use of sauna facilities is permitted by one person or by persons living in the same household. No infusions or waving is allowed. Due to its size, sauna use by several people who do not live in the same household is only possible in our Finnish sauna and steam bath.
A minimum distance of 1 metre from other people outside the common household is obligatory. Mouth and nose protection is required in all generally accessible indoor areas (changing rooms and entrance area), except in wet rooms such as showers and the swimming pool.
Yes! Massages and wellness treatments take place in compliance with safety and hygiene measures.
The wearing of protective masks is mandatory on public transport. In public transport, the minimum distance of one meter applies, but only if it can be maintained.
Here, too, the minimum distance of one metre or the wearing of a mouth-and-nose protector for larger crowds of people applies in principle.
The bar and the restaurant are open until 22.00. Food and drinks can only be consumed while seated.
Yes! we offer the buffets such as the breakfast buffet, afternoon buffet etc. in the usual way. Our guests are provided with disposable gloves and disinfectants. A mouth-nose protection at the buffet is obligatory.
Due to the current safety and hygiene regulations caused by the Corona pandemic, childcare is not possible at the moment. A varied and supervised children's programme is organised for all children by the Big Family Stubai Club.
Yes, the alpine pastures and huts are open in the usual selection and number and await you warmly.
We have given a lot of thought to how we can provide you with a beautiful and, above all, safe holiday in compliance with the legal requirements. Hygiene and cleanliness are our quality promise to you and these have top priority.
All surfaces and contact points are disinfected and cleaned several times a day. Sufficient disinfectants are available in all areas. Our trained employees work with care and wear a mouth and nose mask. In the kitchen, as always, everything is lovingly prepared with the highest standards of hygiene.
You will need a mouth and nose protector in all public areas of the hotel, except at your seat. For the safety of all of us, we ask our guests to keep a minimum distance of one metre to other people not living in the same household.
Enjoy in our restaurants, parlours and on the sun terrace our extensive culinary offer within the scope of the ¾ pampering board. Everywhere the tables are generously set, so that the legal minimum distance between the tables is kept and you can enjoy dining with your loved ones. On request, we can also bring food (with extra charge) to your room. You will need a mouth and nose protector in all public areas of the hotel, except for the seating area.
Corona viruses cannot spread via the bath water. Therefore the swimming pools and the bathing lake are in operation as usual. Our saunas and steam baths are waiting for you to take a sauna. In our relaxation room and on the sunbathing lawn, in our extensive flower garden with natural bathing lake, the deckchairs are placed at an extra large distance. Mouth and nose protection is compulsory in all generally accessible indoor areas (changing rooms and entrance area), except in wet rooms such as showers and the swimming pool. Massages and treatments will will take place in compliance with safety and hygiene measures. So relaxation is easy and nothing stands in the way of wellness fun.
We are closely monitoring the coronavirus situation! Our measures are constantly revised and adapted according to the legal requirements.